We stand by the products we carry at Hailey Blossom and we are confident you will love your purchase too. If for any reason you are not satisfied or have changed your mind about your online purchase, you can simply return it to our store and we will provide you with an exchange, credit, refund or repair subject to the guidelines outlined below.

 

1. 7 day period
1.1. If you are not happy with your item, you must return the item(s) within 7 calendar days of it being delivered to your location. Please check that you are eligible for a return by reading through the returns policy and send an email to xxhaileyblossomxx@gmail.com to lodge your intention to return, including your details of what items you will be returning

1.2. We will get back to you within 48 hours to confirm the eligibility for return, any processing fees applicable, a Returns Form for you to complete and Returns Authorisation Number.

1.3. Returning items without notifying us or returning additional items to what was lodged does not automatically qualify those additional items for return and Hailey Blossom reserves the right to reject the return entirely or charge a processing fee.

1.4. Returns lodged outside the 7 day period will not be accepted.

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Non-Refundable Shipping Charges
2.1. Original shipping charges are non-refundable.

2.2. Where items have been shipped to you under our Free Shipping Offer, our actual incurred shipping charge (or part thereof if part of the original order is being returned) will be deducted from your refund total. This amount will be advised when you lodge your intention to return an order.

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Return in saleable condition.
4.1. All items must be returned in all original re-sellable condition (unworn, unwashed, unaltered, unopened, unused, unassembled, undamaged and unmarked packaging & tags) for a refund or credit.

4.2. Missing and damaged bags and missing accessories etc will not be accepted as a complete return. While we accept you can change your mind and return your unwanted products, we must ensure we can resell your item as brand new. It is a fair policy.

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Preparing your item for return
5.1. When returning an item we ask you enclose a copy of the tax invoice you would have received with the order (or order confirmation email) and the returns form as proof of purchase. We ask that you complete the returns form and send the items back, making sure to clearly mark the form on the front of your parcel.

5.2. The item will remain your responsibility until it reaches us. Hailey Blossom will not be liable for any lost or damaged items being returned to us by you. For your own peace of mind we recommend you carefully repackage your item to avoid any damage during transportation and consider using express post or registered post to track your item. Please retain proof of postage until we have confirmed your refund has been processed.

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Processing of a return.
6.1. Once your returned purchase has undergone a quality control check, our store team members will determine whether a refund or exchange will be offered in accordance with our Refund Policy. Please allow 7-14 business days from the time we receive your order for your return to be processed.

6.2. We will notify you via email once your return has been processed and we will then refund your item at the purchase price, minus any incurred shipping costs and any processing fees, to the original method of payment.

6.3. Hailey Blossom has the right to refuse returned goods if they do not meet our terms (see terms 4.1 and 4.2 above). If the item is deemed unfit for return, Hailey Blossom will notify you the return has been rejected and this decision is final. You then have the following options:
- to have the item shipped back to you at your own cost
- to have the item recycled or disposed of.

6.4. You will have 14 days to advise what course of action you would like us to take. After that, we will recycle your item.

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Our Address for Returning Items
Hailey Blossom tattoo studio
Se3 3195 surfers paradise boulevard
surfers paradise QLD 4217
Australia
(07) 5661 6288